On Tuesday afternoon, some 3 days after the final hissy fit, we received our first communication from anyone.
It was an email from our social worker, as follows; ‘ I met with X and Y from the agency yesterday. Agency will no longer be supporting Isabel. Agency have ended their contract with Social Care and will no longer provide staff to work with Isabel. Please can we discuss’.
So endeth, mine and Issy ’s, 18 month relationship with the carers in kitchen.
A damning indictment on an agency, who purport to be ‘committed in developing our services to be a continuous, responsive and reflect the services required’.
And the two workers who left us, after nearly a year of knowing us, high and dry, without explanation, looking forward to a day out.
But then how is ‘Social Care’ accountable?
Obviously not by conscience and humanity.
You can make a complaint. We were not invited to. But what would then happen?
Nothing, as such complaints do not affect agencies commercially. Internal complaints systems are without teeth, and as such just a worthless sop to service provision. We do not pay, or commission the services, so have no contractual rights of an ordinary consumer.
We shall see what happens to our indirect complaint to Social Services. Last week I was contacted by the service manager, who I must meet with, before getting to stage 2.
So that’s an hour with team leader, then social worker, and then drafting a reply to their report, and now this lady, before I can get near the ‘ independent’ investigator. And at the same time I have to look after a severely autistic child, with no support, and no overnight respite for 18 months.
I am certainly doing a lot of jobs, for a lot of people, and they are then claiming this as part of their support system.
And the NHS now want to do an inspection of my house, I think to justify my carers allowance of £70 per week.
If only we had such diligent inspection of the huge amounts the state are spending on state ‘care’ … that is the scandal, the profiteering from our taxes, of money spent on our inadequate ‘social care’, respite and education.
In May, the Care Quality Commission on one of their standard checks of our agency, had rang me, but were just a lady in front of a computer form, asking if my workers were reliable ie turned up on time Presumably a sop to checking care quality, as a result of the undercover spying of the poor old lady stuck in her bed ringing an agency when her care did not arrive.
I mentioned to the CQC lady, that a second worker had not been sent on Saturdays for months, and asked how this might affect the agency, they said they might lose a star, she was not interested in their spying on me, that won’t be in her form.
Even if they lost a star,which would be unlikely to happen, it would not affect their contract with the LA.
Look at SERCO, they over claimed 70 million, and allowed prisons to escape, their court translator service was chaotic and expensive, and this merely increased their outsourcing empire. They were, and still might get all LA’s contracts for child protection.
Our social worker, on her last visit about my formal complaint, had stated this particular agency, were perhaps not the most appropriate care, and why did we chose them, we didn’t,but then she proceeded to state she was not allowed to recommend social care…..
It would appear, that the amount paid does not improve the service, as our agency was paid at least 4 times the £7.50 hourly rate, allowed by LA for a personal services carer.
Later the same day, our social worker emailed me back,‘ It would help me if you email me a list of tasks /job description for the worker. The worker will not know Issy, but will need to know what the expectations are in supporting her and what the role involves’.
So after 3, hour long home visits, amended care plan, core assessments, all the agency risk assessments, and it being her job, I, caring alone for a severely disabled child, that has cost the state to date £200,000 since 2013, for their purported ‘care’of her, have to do her job.
I reflect, but will never know, that her required information, may have been our agency’s excuse, for their withdrawal of care. And she wanted to ensure any new agency, could not do the same, and that I could not complain, as I had given her their remit.
So I email her back, repeating as usual, what they already know. All is time wasting pointless bureaucracy.
Such is Social ‘Care’…..
You can read more of Finola’s work by following her blog here: http://finolamoss.wordpress.com/